At Ojaber.com, we are committed to providing a seamless shopping experience. Please review our refund and return policy to understand your options for cancellations, returns, or exchanges.
Order Cancellation
12-Hour Cancellation Window: You may cancel your order within 12 hours of purchase by contacting us at contact@ojaber.com. If your request is made within this timeframe, we will process a full refund.
Post-Shipping Cancellation: If the order has already been shipped, cancellations are no longer possible. In such cases, please refer to our return process below.
Return Policy
Return Eligibility: Returns are accepted for items that are in their original condition, unworn, and with all original packaging intact. Any signs of use may affect eligibility for a refund.
Return Process: To initiate a return, please reach out to us at support@ojaber.com with your order details. Once approved, please send the item to our return address:
Ojaber Returns Address:
9 Woodside Close
Endmoor, Kendal
United Kingdom
LA8 0HP
Return Shipping Costs: Unless the item was defective or incorrect upon arrival, customers are responsible for return shipping costs.
Restocking Fee: No restocking fee applies to returned items.
Return Window: Returns must be initiated within 30 days of receiving your order. After 30 days, returns may no longer be accepted.
Refunds
Processing Time: Once we receive your returned item, please allow 5-7 business days for inspection and processing.
Refund Method: Approved refunds will be issued to the original payment method. Depending on your bank, it may take an additional 3-5 business days for the refund to reflect in your account.
Exchanges
For exchanges (such as a different size, color, or style), please contact us at support@ojaber.com to check availability and arrange the exchange.
Delivery Times
Standard delivery times are 8-14 business days for regions including the United States, Australia, Canada, New Zealand, United Kingdom, and Ireland. For other world regions, delivery may take 10-14 business days.
For further assistance, please contact our customer service team at contact@ojaber.com or support@ojaber.com. We’re here to help!
